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Henry Schein ONE

We are the Global Leader in dental management, analytics, communication, and marketing software
We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one
When TECHNOLOGY connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

If you are looking for a growing career that makes a difference, come be part of our team today!

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

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Sr. Customer Success Manager I- Strategic Accounts

American Fork, UT

Full Time

Mid Level

This position is Remote within the United States

Job Summary

This position is responsible for building relationships with large key named accounts. This role works closely with the customer as a trusted advisor and customer advocate to Henry Schein One. The goal is to improve the customers’ business health by leveraging and promoting Henry Schein One software solutions and service offerings. This role proactively strengthens the relationship by improving the customers’ business processes/workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services within these key accounts. This role is a key part of the Customer Success team in the dental Midmarket/Special Markets customer segments.

What you will do

Establish customer relationships with C-level leaders to ensure the customers’ and Henry Schein One mutual success
Take the lead for assigned named accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer relationship
Responsible for the customer’s overall business health in relationship to Henry Schein One
Continual customer consultation by successfully leveraging provided tools, resources, products and making strategic recommendations to help customer be successful
Facilitate business review meetings, onsite visits, business discoveries, and customer interactions with internal teams & resources
Build partnerships at all levels within the company, begin to build partnerships externally
Resolve complex issues in effective ways and perform a strategic discovery with customers, to uncover their business objectives, articulate the Henry Schein One value proposition around achieving those objectives, and then build a plan to achieve those outcomes
Predict and forecast risk, renewal, and expansion of the Henry Schein One product footprint
Collaborate with Sales team and Services team to ensure effective execution of customers’ and Henry Schein One strategies
Meet and exceed quarterly targets or other targets defined by the business
Other special projects and duties

Travel/Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required

Qualifications
Must have:

Typically, 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience
Typically, a bachelor’s degree or global equivalent in related discipline
Proven record on achieving or exceeded retention goals in prior roles
Deep understanding of the business of dentistry as it relates to Dental Service Organizations industry with its respective opportunities, benefits, and challenges. This could include knowledge on software and technology, and applicable business processes and cycles
High proficiency with tools, systems, and procedures
Good planning/organizational skills and techniques
Deep understanding of a successful customer success business model and products
Good communication, presentation and public speaking skills
Background in leading cross-functional customer facing projects
Good decision making, analysis and problem-solving skills with ability to multi-task

Nice to have:

8+ years dental experience, preferably in the software training/business consulting space
Previously managed a large customer base
Experience training or consulting Dentrix Enterprise and/or Dentrix Ascend software solutions
Experience using a CRM and/or Customer Success platform

The posted range for this position is $75,000 - $95,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

What you get as a Henry Schein One Employee

A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Sick Leave (if applicable), Income Protection, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

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