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Henry Schein ONE

We are the Global Leader in dental management, analytics, communication, and marketing software
We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one
When TECHNOLOGY connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

If you are looking for a growing career that makes a difference, come be part of our team today!

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

Henry Schein One - Click to Learn More

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Henry Schein One has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein One's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein One's official U.S. website is www.henryscheinone.com and our official career portal is located at https://henryscheinone.applytojob.com/apply. Any other format is not genuine. Any jobs posted by Henry Schein One or its recruiters on the internet may be accessed through Henry Schein One's on-line "career opportunities" portal through these official websites. Applicants who wish to seek employment with Henry Schein One are advised to verify the job posting through these portals.

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Revenue Operations Specialist

Remote

Full Time

Experienced

***Hybrid work preferred for this role***

Job Summary
The Revenue Operations Specialist is an integral member of the Revenue Operations team, supporting the sales organization through accurate data management, issue resolution, and adherence to established guidelines and best practices. The ideal candidate is detail-oriented, adaptable, and committed to providing exceptional service to internal teams. This role plays a vital part in ensuring smooth deal execution and optimizing operational processes.

What you will do

Launchpad (IQ Portal) Management and Rate Quoting:
- Enter and maintain customer information in the IQ Portal (Launchpad) accurately and efficiently.
- Complete and verify rate quoting sheets, ensuring accuracy and compliance with guidelines.
- Address questions from sales representatives regarding Launchpad and the rate quoting process.
Error Log Monitoring:
- Monitor the error log, identify issues, and implement corrections promptly.
Conduct Opportunity and Quote Audits to Ensure Data Accuracy and Policy Compliance:
- Review sales opportunities in CRM systems (e.g., Salesforce) to ensure all data fields are accurate and complete.
- Verify that deals adhere to established policies and guidelines, including pricing, discounting, and approval workflows.
- Flag discrepancies or missing information and coordinate with sales representatives to resolve them.
- Prepare audit reports highlighting trends, areas of improvement, and common compliance issues.
- Commission or Territory Audits and Report/Dashboard Completions:
Audit commission payouts and ensure alignment with established rules and quotas.
Perform periodic reviews of sales territories to ensure they are assigned and updated correctly in the system.
Assist in building and maintaining dashboards and reports that provide visibility into sales metrics, deal performance, and operational KPIs.
Ensure reports are accurate and tailored to the needs of key stakeholders, including sales leadership and finance.

Provide Quoting and General Deal Desk Support to Internal Teams:

Assist sales representatives with quoting processes, including entering deal details, validating quote accuracy, and ensuring compliance with pricing policies.
Offer guidance on deal structuring to optimize customer satisfaction while meeting company objectives.
Troubleshoot and resolve quoting-related issues, escalating complex cases to appropriate stakeholders when necessary.
Maintain and update quoting tools and templates as needed to reflect current pricing, terms, and policies.

Resolve General Support Cases Related to Operational Workflows:

Monitor and manage assigned support cases related to deal desk operations, ensuring timely and thorough resolution.
Investigate and address issues impacting sales workflows, such as errors in data entry, system discrepancies, or policy misunderstandings.
Collaborate with cross-functional teams to resolve cases that span multiple departments, such as legal, finance, or IT.

Travel/Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

Typically, 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.
Typically a Bachelor's Degree or global equivalent in related discipline.
Experience working/communicating to C-Level management
Experienced sales and/or customer success professional
Analytical skillset
Training/coaching
Salesforce experience is required
Good understanding of industry practices
Proficient with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem solving skills with ability to multi-task
Good verbal and written communication skills
Good presentation and public speaking skills
Good interpersonal skills
Basic conflict resolution skills
Developing professional credibility

Nice to have:

Strong attention to detail and organizational skills.
Learn and adapt to new software processes quickly and efficiently.
Proficiency in relevant tools, such as CRM systems (e.g., Salesforce), quoting platforms, and case management tools.
Excellent communication and problem-solving skills.
Ability to follow established processes while identifying and suggesting areas for improvement.
Customer service mindset with a proactive approach to resolving inquiries.
Analytical thinking to identify and resolve discrepancies in data and processes.
Adaptability to manage shifting priorities and handle multiple tasks simultaneously.
Basic planning/organization skills and techniques

The posted range for this position is $55,000-$62,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

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