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Henry Schein ONE

We are the Global Leader in dental management, analytics, communication, and marketing software
We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one
When TECHNOLOGY connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

If you are looking for a growing career that makes a difference, come be part of our team today!

Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, Puerto Rico or other US Territories at this time.

Henry Schein One - Click to Learn More

Fraud Alert

Henry Schein One has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein One's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein One's official U.S. website is www.henryscheinone.com and our official career portal is located at https://henryscheinone.applytojob.com/apply. Any other format is not genuine. Any jobs posted by Henry Schein One or its recruiters on the internet may be accessed through Henry Schein One's on-line "career opportunities" portal through these official websites. Applicants who wish to seek employment with Henry Schein One are advised to verify the job posting through these portals.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein One or any recruiters on its behalf, at any point in the recruitment process.

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Client Services, Health SMB-O

Remote

Full Time

Experienced

***This position is Remote***

Job Summary

This position has a variety of duties largely centered on telephone support to provide support to clients seeking assistance with their website.

Responsibilities include handle incoming client calls, emails, and support tickets from clients seeking assistance with their website while providing excellent customer service. Tasks include basic website content updates, photos, e-mail set-up, and support, etc. Conduct outbound calls regarding client education, billing, questionnaires, surveys and/ or approvals. Advise clients on their overall web presence and upsell on additional products, when appropriate. Perform quality assurance on client requests and new product releases.

What you will do

Provide exceptional customer service by handling incoming client calls, emails, and support tickets related to website assistance.
Perform basic website content updates, including photos and email setup/support.
Conduct outbound client calls for education, billing, questionnaires, surveys, and approvals.
Advise clients on their overall web presence and recommend additional services when appropriate.
Ensure quality assurance for client requests and new product releases.
Maintain clear and professional verbal and written communication to address client needs effectively.
Apply critical thinking to resolve client issues and inquiries.
Adapt to a dynamic work environment with changing priorities.
Utilize basic HTML knowledge to assist with website troubleshooting (recognition level only).
Stay knowledgeable about social media platforms, particularly Facebook for businesses.
Use Microsoft Office proficiently for daily tasks and documentation.

Travel/Physical Demands

Travel less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

Typically 1 or more years of related experience.
General education, vocational training and/or on-the-job training.
Strong customer service skills, including, active listening, positive attitude and the ability to stay calm during stressful situations
Clear verbal and written skills aimed at understanding customers’ needs and providing appropriate resolution
Critical thinking skills
Flexibility to work in an ever-changing environment
Exceptional organizational skills and adaptability
Telephone-based client support or customer service experience
Basic HTML knowledge (Recognition, do not need the ability to write code)
Knowledge of Social Media (Facebook Businesses)
Proficient in Microsoft Office

The posted pay for this position is $20/hr

What you get as a Henry Schein One Employee

A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, Puerto Rico, or other US Territories at this time.

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