Clinical Solutions Consultant
***This position is Remote***
Job Summary
This position is responsible for providing workflow and solution design functionality during client engagement projects. Guide clients through current workflows, upgrades, system changes and enhancements to ensure the solution meets the client’s needs. This role works closely with multiple teams; both internal and external to evaluate and mitigate potential risk to a successful adoption of our products.
What you will do
Design, implement, test, and document functionality based on customer business requirements and workflows
Facilitate requirements gathering and user story creation
Develop, design and propose solutions to meet technological and business needs of customers during an onboarding project.
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Present complex technical information to non-technical audiences
Support the development of technical, training, and business related documentation
Provide solution demonstrations to clients through the project implementation
Train customers and partners
Work with clients to identify and remediate issues and workflow risks early
Prepare and provide client facing technical follow-up calls and documentation
Assist and collaborate with multiple internal team on the creation of responses to customer Request for Information or Proposal (RFIs and RFPs), including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the response
Manage projects internally as well as externally
Provide reliable resolution of critical and high impact problems for customers
Travel/Physical Demands
Typically less than 10%. No special physical demands required.
Qualifications
Must have:
Typically 8 to 10 years of dental industry specific experience, with a minimum of 2-3 years experience of Dentrix Ascend experience preferred.
Bachelor’s degree or equivalent or 10 years dental industry experience.
Strong experience using HS1 Practice Management Software, specifically Dentrix Ascend.
Strong experience in dental industry working with large DSO organizations
Strong experience presenting to customers face-to-face
Good understanding of industry practices
Proficient with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem solving skills with ability to multi-task
Good verbal and written communication skills
Good presentation and public speaking skills
Good interpersonal skills
Basic conflict resolution skills
Developing professional credibility
Nice to have:
The posted range for this position is $60,000-$78,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.
What you get as a Henry Schein One Employee
A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.