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Henry Schein ONE

We are the Global Leader in dental management, analytics, communication, and marketing software
We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one
When TECHNOLOGY connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

If you are looking for a growing career that makes a difference, come be part of our team today!

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

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Dentrix Beta Analyst

Remote

Full Time

Product Management

Experienced

This position will be remote in the United States.

Job Summary
The Beta Analyst will lead the Dentrix beta program end-to-end. This role is critical to ensuring high-quality, low-risk software releases by driving structured, customer-informed, and data-driven decisions. You’ll be the connective tissue between Product, Engineering, and our customers – owning the beta lifecycle, surfacing insights, and halting rollouts when needed. If you thrive in ambiguity, obsess over customer feedback, and know how to turn chaos into clarity, we want you.

What You Will Do

Own the beta lifecycle: Plan, execute, and continuously improve Dentrix beta programs across customer segments
Drive Customer Engagement: Recruit and maintain an active pool of beta testers. Facilitate weekly calls, gather feedback, and build trust
Monitor and escalate: Track telemetry and customer input to detect issues early. Escalate blockers and pause rollouts when necessary
Define release readiness: Collaborate with Product to establish clear, measurable criteria for go and no-go decisions
Advocate for the customer: Ensure feedback is heard, prioritized, and acted on. Represent the customer voice in every release conversation
Report and improve: Deliver actionable insights to Product and Engineering. Drive continuous improvement in beta processes and tooling

Travel/Physical Demands

Travel typically less than 10%
Office environment with no special physical demands required

Qualifications

What You Will Have

5+ years of progressively responsible experience in product operations, customer programs, or related roles within software development or support
Good understanding of industry practices and the SDLC, especially on-premises
Proficient with tools for systems, feedback collection, telemetry, and release tracking
Excellent organizational, problem-solving, and decision-making skills
Ability to multi-task and resolve complex issues
Clear and effective communicator with excellent interpersonal and conflict resolution abilities
Skilled in stakeholder management, escalation handling, and cross-functional collaboration with Product, Engineering, and Support
Experience leading beta programs and customer-facing product initiatives
Ability to translate customer feedback and telemetry into actionable insights
Passionate about improving customer experience and product quality

Nice to Haves

Bachelor’s Degree in a related field
Dentrix product knowledge a plus

The posted range for this position is $75,000 - $110,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

What you get as a Henry Schein One Employee

A great place to work with fantastic people
A career in the healthcare technology industry, with the ability to grow and realize your full potential
Competitive compensation
Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.

In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

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