Software Installation Technician V

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Henry Schein ONE

We are the Global Leader in dental management, analytics, communication, and marketing software
We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one
When TECHNOLOGY connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

If you are looking for a growing career that makes a difference, come be part of our team today!

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

Henry Schein One - Click to Learn More

Fraud Alert

Henry Schein One has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein One's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein One's official U.S. website is www.henryscheinone.com and our official career portal is located at https://henryscheinone.applytojob.com/apply. Any other format is not genuine. Any jobs posted by Henry Schein One or its recruiters on the internet may be accessed through Henry Schein One's on-line "career opportunities" portal through these official websites. Applicants who wish to seek employment with Henry Schein One are advised to verify the job posting through these portals.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein One or any recruiters on its behalf, at any point in the recruitment process.

Applicants with Disabilities

Applicants with disabilities may request accommodations for the application process by emailing us at [email protected].

Remote

Full Time

Development / IT

Experienced

As a Software Installation Technician V, you will deliver the successful setup and installation of Henry Schein One value‑added services across multiple practice management systems. This is a senior, hands‑on installation role that serves as a technical escalation point, supports complex and non‑standard installs, mentors junior technicians, and helps elevate installation quality through documentation and process improvements.

This role is ideal for a self‑directed technician who thrives in complex customer environments, understands installation nuances based on practice size and configuration, and is comfortable leading through influence rather than formal people management.

What You Will Do:

Lead efficient, confident outbound customer interactions to ensure a smooth, positive installation experience particularly with escalated or highly technical customers
Manage and prioritize multiple installation projects simultaneously in a dynamic environment, ensuring on time delivery and high‑quality outcomes
Serve as a technical escalation point for complex or non‑standard installation scenarios across multiple HS1 products
Install, configure, and support HS1 value‑added services across Dentrix or other environments
Support larger, more complex installs (including DSOs), understanding the scope, dependencies, and level of rigor required based on customer size
Troubleshoot advanced technical and installation issues
Provide clear guidance, recommendations, and troubleshooting support to junior Technicians
Deliver brief, high‑quality install‑focused education (not full software training)
Implement custom integrations and collaborate closely with Technical Account Managers and cross‑functional partners to ensure successful outcomes
Create, review, and continuously improve standard operating procedures, troubleshooting guides, and internal knowledge base content
Empower peers to leverage expertise and documented best practices
Maintain accurate, detailed documentation to ensure complete customer, account, and project histories

What You Will Have:

6+ years of related experience, with software installations strongly preferred
Proven experience handling escalated or complex customer scenarios in a technical, customer‑facing role
Technical aptitude with advanced problem‑solving and troubleshooting skills
Ability to install, configure, and support HS1 Practice Management systems and related value‑added services, including database migrations and complex configurations
Comfortable navigating Windows environments, user permissions, and system file structures
Ability to read and write SQL preferred
Working knowledge of HIPAA compliance requirements and proper handling of PHI
Excellent written and verbal communication skills, with the ability to create clear SOPs, knowledge base articles, and customer‑facing instructions
Excellent time management and prioritization skills with close attention to detail
Demonstrated ability to manage multiple tasks and resolve complex customer issues independently
Self‑motivated, calm under pressure, collaborative, and patient – able to support customers and peers through high‑stress situations

The posted range for this position is $26.00 – $28.85, which is the expected staring hourly salary for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

What you get as a Henry Schein One Employee

A great place to work with fantastic people
A career in the healthcare technology industry, with the ability to grow and realize your full potential
Competitive compensation
Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.

In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

If you are a referral for this position, please provide the employee's first and last name.

The hourly pay range for this position is $26.00 to $28.85. Does this range align with your compensation expectations?*

Please select the location that you currently reside in from the drop down list.*

Are you legally eligible to work in the United States? (Proof of lawful employment eligibility in the U.S. will be required upon hire.)*

Will you now, or in the future, require visa sponsorship to work for Henry Schein One?*

Can you perform the essential functions of the job, for which you are applying, with or without reasonable accommodation?*

You will be required to submit to a background check and drug screen after receiving a conditional offer of employment if permitted by applicable federal, state, and local law. If you choose "No" to acknowledge this paragraph, you will not be considered for employment.*

Are you currently a Team Schein Member (Internal Employee)?*

How would you describe your experience with software installation, configuration, and troubleshooting across different environments?*

What is your level of experience troubleshooting complex technical issues across systems?*

How would you rate your ability to lead customer interactions during technical implementations or issue resolution?*

What best describes your ability to manage multiple technical projects and work independently in complex environments?*

What is your experience contributing to team success through mentorship, documentation, or process improvements?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application