Sr Product Manager (Patient Experience)

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Henry Schein ONE

We are the Global Leader in dental management, analytics, communication, and marketing software
We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one
When TECHNOLOGY connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

If you are looking for a growing career that makes a difference, come be part of our team today!

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, or Puerto Rico and other US Territories.

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Remote

Full Time

Product Management

Experienced

Shape what’s next in dental technology.
Join Henry Schein One!

Who We Are
Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. 

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated. 

Dental care is overdue for a better patient experience... and you're the person to build it!

At Henry Schein One, we're reimagining how dental practices attract, engage, and retain patients across every touchpoint. From the moment someone searches for a dentist to the follow-up after their appointment, we're building the digital infrastructure that makes those interactions seamless, personal, and effortless.

As a Sr Product Manager on our Patient Experience team, you'll own the products that help dental practices grow their patient base, reduce front-office friction, and deliver care that actually feels convenient. You won't just write requirements - you'll set direction, shape strategy, and ship things that matter.

This role will be remote in the United States with up to 10% travel required.

What You Will Do

Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers
Deep discovery with dental practices and patients to understand where the real friction lives — and build solutions that address whole problems, not just symptoms
Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention
Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration
Clear, durable artifacts — PRDs, roadmaps, strategy docs, etc. that keep leadership and partners aligned
A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve
Mentorship and knowledge-sharing that lifts the whole PM team
Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care

Must Haves

4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform
A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users
Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units
Strong instincts for discovery and validation - you don't assume you know what customers need; you go find out, and you let the data shape your conviction
A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped
Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week
Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better

Nice to Haves

Bachelor’s Degree in a related field
Experience with Twilio or similar communications platforms
Experience building or integrating AI-powered features
Familiarity with agentic workflows
A point of view on where LLMs and automation create real leverage in healthcare workflows

The posted range for this position is $115,000 - $155,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

What you’ll gain as a #TeamSchein member

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.

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